I need help!Updated a month ago

We would love to help! We've tried to answer many common FAQs on our helpcentre, so please take a moment to look through or use the search bar to see if we already have an answer waiting for you. If you can’t find the answer you need, feel free to reach out to our Customer Happiness team.

Our team works Monday to Friday, 9 till 2 AEST (Brisbane Time). Our team doesn't work over the weekend or on Public Holidays, so requests made over the weekend or on a Public Holiday will be responded to in the next business days. We aim to respond to all emails within 3 days business days, thank you for your patience with our small team.

You can reach us a few ways...

Send a message to us here: https://help.thesomewhereco.com/en-US/contact

Email: [email protected]

Live Chat: https://thesomewhereco.com/

Phone: 0434 711 422

If you have an existing order you would like help with, it would be super helpful [and will speed things up] if you could send us all the important stuff we need to help you [like order number and/or email used for checkout].