Help! There's a Problem With My OrderUpdated a day ago

Oh no - lets fix this, quick sticks!

If you've received your order and aren't 100% happy with it - whether it doesn't suit your needs, is faulty, or you've just changed your mind - we do offer exchanges or returns, depending on the situation. For more information, please email [email protected]. 

Please head to our Returns, Exchanges and Faulty Items area to find out more. 

How to Contact Us

Our team works Monday to Friday 8:30am - 4pm AEST (Brisbane Time). Our team doesn't work over the weekend or on Public Holidays, so requests made over the weekend or on a Public Holiday will be responded to in the next business days. We aim to respond to all emails within the next business day, thank you for your patience with our small team.

You can reach us a few ways:

Send a message to us here: https://help.thesomewhereco.com/en-US/contact

Email: [email protected]

Live Chat: https://thesomewhereco.com/

Phone: 0434 711 422

If you have an existing order you would like help with, it would be super helpful [and will speed things up] if you could send us all the important stuff we need to help you [like order number and/or email used for checkout].