<div data-block="true" data-editor="dhrq0" data-offset-key="cj061-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cj061-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cj061-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you would like to edit your order or shipping address, please reply with the change as soon as possible and we will try our very best to help!&#xA0;</span></span></div></div><div data-block="true" data-editor="dhrq0" data-offset-key="aelke-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="aelke-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="aelke-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dhrq0" data-offset-key="dhsfc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dhsfc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dhsfc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">However, if our warehouse team have already begun processing your order (they&apos;re a speedy bunch), we may not be able to make any changes.</span></span></div></div><div data-block="true" data-editor="dhrq0" data-offset-key="9tr73-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9tr73-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9tr73-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dhrq0" data-offset-key="dksbe-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dksbe-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dksbe-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you&apos;d still like to return it - and seeing it in the flesh hasn&apos;t changed your mind - please see our returns and refunds policy&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://help.thesomewhereco.com/en-US/articles/returns-exchanges-and-faulty-items-79927" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="dksbe-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">here</span></span></a></span><span data-offset-key="dksbe-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.&#xA0;</span></span><span data-offset-key="a3cuc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br><br>As always, please reach out if you&apos;re stuck and we will see what we can do to help!&#xA0;</span></span></div></div>

Changing or Cancelling Your Order

From time to time we will have special offers and discounts and often these will be shared exclusively to our VIPs! You can sign up to our mailing list here so you never miss out.

<h3 id="discount-codes"><span style="font-family: Arial,Helvetica,sans-serif;"><strong><span style="color: rgb(0, 0, 0);">Discount Codes</span></strong></span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span></h3><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">From time to time, we will have special offers and discounts and often these will be shared exclusively to our VIPs! You can sign up to our mailing <a href="https://thesomewhereco.com/pages/subscribe" rel="noopener noreferrer" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; background-color: rgb(255, 255, 255); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">HERE</a>&#xA0;so you never miss out, or check out our Instagram <a href="https://www.instagram.com/thesomewhereco/" rel="noopener noreferrer" target="_blank">@thesomewhereco</a>. Discounts can only be applied to full-priced items, only one offer/discount code can be applied to an order and they cannot be applied after an order is placed.<br></span></p><h3 id="isPasted"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><strong>Bundle Offers</strong></span></h3><div data-block="true" data-editor="h1jn" data-offset-key="d0tef-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d0tef-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d0tef-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Although we don&apos;t have a first-time discount codes, we do have a few bundles options for you. </span></span><span data-offset-key="7ublm-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Bundle discounts are automatically added to your cart. Reach out to us to learn more about the current offer!</span></span><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span></div></div><div data-block="true" data-editor="h1jn" data-offset-key="7ublm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span></div><h3 id="i-forgot-to-put-in-my-discount-code-can-i-apply-it-after-the-order-is-processed"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><strong>I forgot to put in my discount code, can I apply it after the order is processed?&#xA0;</strong></span></h3><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Unfortunately, once an order has been confirmed we&#x2019;re usually not able to apply a discount or backdate a &#x2018;Gift with Purchase&#x2019; item. Typically, this is because we&#x2019;ve already started processing the order and are not able to edit. </span></p><h3 id="gift-with-purchase-offers"><span style="font-family: Arial,Helvetica,sans-serif;"><strong><span style="color: rgb(0, 0, 0);">Gift With Purchase Offers</span></strong></span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 16px;">With any Gift with Purchase item offer running, you must add the item to your cart manually. While viewing your cart, you will be prompted to &apos;Add to Cart&apos; if you are eligible for the gift with purchase. If you do not click this button, the item will not be in your order - so make sure to confirm this before finalising!</span>&#xA0;</span></p>

Special Offers, Discount Codes & Gift with Purchase Offers

<p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We sure do, both in-store and online!</span></p><p><span data-offset-key="evukk-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">While shopping online, you should find it as a payment option noted on the &apos;payment&apos; page. You&apos;ll need to go past these pages till you see it though: cart &gt; information &gt; shipping then finally you&apos;ll get to the payment page. It won&apos;t be visible if you checkout using the express checkout options on the checkout page - Shoppay or PayPal. I hope this helps, if you encounter any issues just email us on help@thesomewhereco.com</span></span><span data-offset-key="evukk-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;- we&apos;d love to get this sorted for you!&#xA0;</span></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Happy Shopping!</span></p>

Do you have Afterpay?

We don’t have Click and Collect available in our stores at this time. We are super hopeful to have it up and running very soon! We can do click and collect by appointment at Banyo.

<p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We don&#x2019;t have Click and Collect available in our stores at this time. We are super hopeful to have it up and running very soon! Watch this space.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We can however do Click and Collect at our Banyo Distribution Centre by appointment, Monday to Friday between 9 and 3. Just email <a data-fr-linked="true" href="mailto:help@thesomewhereco.com"><strong>help@thesomewhereco.com</strong></a> to place your order and confirm a collection time. Please note, this option is by appointment only and must be organised prior to placing your order.</span></p>

Click & Collect

If you've received your order and aren't 100% happy with it - we do offer exchanges, returns or store credits depending on the situation.

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If you&apos;ve received your order and aren&apos;t 100% happy with it - whether it doesn&apos;t suit your needs, is faulty, or you&apos;ve just changed your mind - we do offer exchanges, returns or store credits depending on the situation. For more information, please&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">head to our&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><a href="https://help.thesomewhereco.com/en-US/articles/returns-exchanges-and-faulty-items-79927">Returns, Exchanges &amp; Faulty Items</a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">&#xA0;to find out more.&#xA0;</span><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If you are missing an item, or a spare part, please email us with all your detail to&#xA0;<a data-fr-linked="true" href="mailto:help@thesomewhereco.com">help@thesomewhereco.com,</a> so we can get this fixed for you, quick sticks!&#xA0;</span></p>

Help! There's a Problem With My Order

Why yes, of course, you can! We'd love to help you make someone's dreams come true

<p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Why yes, of course you can! Make sure you enter the details of the recipient in the delivery address section. We do not pack any receipts or invoices in our orders, only a packing slip which has no pricing on it.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you would like gift wrap, we have stunning gift bags - $3 each or complimentary for orders over $50. We also have beautiful rug tubes for $10. You can find them both <a href="https://thesomewhereco.com/collections/gift-packaging" rel="noopener noreferrer" target="_blank"><strong>HERE</strong></a> <em>[make sure you add these to your cart!]&#xA0;</em></span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span id="isPasted" style="color: rgb(0, 0, 0);">If you would like to include a extra special Greeting Card, you can purchase them&#xA0;</span><a href="https://thesomewhereco.com/collections/greeting-cards" rel="noopener noreferrer" target="_blank"><span style="color: rgb(0, 0, 0);"><strong>HERE</strong></span></a></span></p><p><span style="color: rgb(0, 0, 0);">During our busiest time of year, unfortunately we are unable to include a gift message in your order.</span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If there are multiple items in the order, they will be wrapped altogether and sent to one address. If you&#x2019;re wanting only select items wrapped or the order split across 2 addresses, we recommend placing 2 orders.</span></p>

Can you send my order as a gift?

Let's chat! If you reach us outside of hours, we will come back to you as soon as we can ✨

Need some help? Send us an email - we'd love to hear from you!

Go on, give us a call! We're a friendly bunch!

The Somewhere Co AU