If you've received your order and aren't 100% happy with it - we do offer exchanges, returns or store credits depending on the situation.

Oh no - lets fix this, quick sticks!If you&apos;ve received your order and aren&apos;t 100% happy with it - whether it doesn&apos;t suit your needs, is faulty, or you&apos;ve just changed your mind - we do offer exchanges or returns, depending on the situation. For more information, please email <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a>.&#xA0;Please head to our&#xA0;<a href="https://help.thesomewhereco.com/en-US/articles/returns-exchanges-and-faulty-items-79927" rel="noopener noreferrer" target="_blank">Returns and Exchanges</a> area to find out more.&#xA0;How to Contact UsOur team works Monday to Friday, 9am - 3pm AEST (Brisbane Time). Our team doesn&apos;t work over the weekend or on Public Holidays, so requests made over the weekend or on a Public Holiday will be responded to in the next business days.&#xA0;We aim to respond to all emails within 3 days business days, thank you for your patience with our small team.You can reach us a few ways:Send a message to us here:&#xA0;<a href="https://help.thesomewhereco.com/en-US/contact" style=" text-decoration: none !important;">https://help.thesomewhereco.com/en-US/contact</a>Email:&#xA0;help@thesomewhereco.comLive Chat:&#xA0;<a data-fr-linked="true" href="https://thesomewhereco.com/" style=" text-decoration: none !important;" target="_blank" rel="noopener noreferrer">https://thesomewhereco.com/</a>Phone:&#xA0;0434 711 422If you have an existing order you would like help with, it would be super helpful [and will speed things up] if you could send us all the important stuff we need to help you [like order number and/or email used for checkout].

Help! There's a Problem With My Order

<div data-block="true" data-editor="dhrq0" data-offset-key="cj061-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cj061-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Once an order is placed, we are usually unable to make changes to the order. We will do our very best to update address&#x2019; if we can intercept your order before it&#x2019;s touched by our speedy warehouse team.&#xA0; If you do need to make a change, please email us with the change as soon as possible and we will try our very best to help!&#xA0;</div></div><div data-block="true" data-editor="dhrq0" data-offset-key="aelke-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="aelke-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dhrq0" data-offset-key="dhsfc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dhsfc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Please note if our warehouse team have already begun processing your order (they&apos;re a speedy bunch), we may not be able to make any changes. For orders shipped with Auspost, there is usually an option to redirect your package, you can find this via your tracking link. &#xA0;</div></div><div data-block="true" data-editor="dhrq0" data-offset-key="9tr73-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9tr73-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dhrq0" data-offset-key="dksbe-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dksbe-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">If you receive your order and would like to return something - and seeing it in the flesh hasn&apos;t changed your mind - please see our returns and refunds policy&#xA0;<a href="https://help.thesomewhereco.com/en-US/articles/returns-exchanges-and-faulty-items-79927" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">here</a>.&#xA0; As always, please reach out if you&apos;re stuck and we will see what we can do to help!&#xA0;</div></div>

Editing or Cancelling Your Order

From time to time we will have special offers and discounts and often these will be shared exclusively to our VIPs! You can sign up to our mailing list here so you never miss out.

<h3 id="discount-codes-">Discount Codes &#xA0;</h3>From time to time, we will have special offers and discounts and often these will be shared exclusively to our VIPs! You can sign up to our mailing <a href="https://thesomewhereco.com/pages/subscribe" rel="noopener noreferrer" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; background-color: rgb(255, 255, 255); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">HERE</a> so you never miss out, or check out our Instagram&#xA0;<a href="https://www.instagram.com/thesomewhereco/" rel="noopener noreferrer" target="_blank">@thesomewhereco</a>. Discounts can only be applied to full-priced items, only one offer/discount code can be applied to an order and they cannot be applied after an order is placed. <h3 id="isPasted">Bundle Offers</h3><div data-block="true" data-editor="h1jn" data-offset-key="d0tef-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d0tef-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Although we don&apos;t have a first-time discount codes, we do have a few bundle options for you. Bundle discounts are noted on the main category pages and are automatically added to your cart. Reach out to us to learn more about the current offer! </div></div><div data-block="true" data-editor="h1jn" data-offset-key="7ublm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><h3 id="i-forgot-to-put-in-my-discount-code-can-i-apply-it-after-the-order-is-processed">I forgot to put in my discount code, can I apply it after the order is processed?&#xA0;</h3>Unfortunately, once an order has been confirmed we&#x2019;re usually not able to apply a discount or backdate a &#x2018;Gift with Purchase&#x2019; item. Typically, this is because we&#x2019;ve already started processing the order and are not able to edit. You&apos;re welcome to reach out to <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> if you would like us to look into what we can do for you!<h3 id> </h3>

Special Offers & Discount Codes

We sure do, both in-store and online!<span data-offset-key="evukk-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">While shopping online, you should find it as a payment option noted on the &apos;payment&apos; page. You&apos;ll need to go past these pages till you see it though: cart &gt; information &gt; shipping then finally you&apos;ll get to the payment page. It won&apos;t be visible if you checkout using the express checkout options on the checkout page - Shoppay or PayPal. I hope this helps, if you encounter any issues just email us on help@thesomewhereco.com<span data-offset-key="evukk-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;- we&apos;d love to get this sorted for you!&#xA0;Happy Shopping!

Do you have Afterpay?

Why yes, of course, you can! We'd love to help you make someone's dreams come true

Why yes, of course you can! Make sure you enter the details of the recipient in the delivery address section. We do not pack any receipts or invoices in our orders, only a packing slip which has no pricing on it.&#xA0;

Can you send my order as a gift?

Oh dear, not those cute little tech gremlins again!. Once you’ve confirmed your order definitely went through by checking your bank history, the first place to check will be your junk or spam folder, as sometimes our emails may land there. Sneaky, ri

<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Oh dear, not those cute little tech gremlins again! <span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you&#x2019;ve confirmed your order definitely went through by checking your bank history, the first place to check will be your junk or spam folder, as sometimes our emails may land there.&#xA0;Sneaky, right? You can also search for this subject heading: SCORE! Your TSC Order is Confirmed &#x1F525;If you&apos;ve checked there and still can&apos;t see your order confirmation email, don&apos;t stress.&#xA0;Please reach out to us <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a>, with the name and email used for your order, and which site you shopped on (AU, US or UK). Once we have all the information, we can do some investigating for you&#x1F575;&#x1F3FD; and resend the email.&#xA0;

I can't find my order confirmation email!

Let's chat! If you reach us outside of hours, we will come back to you as soon as we can ✨

Need some help? Send us an email - we'd love to hear from you!

Go on, give us a call! We're a friendly bunch!

The Somewhere Co AU

Everything you need to know about ordering, editing orders, using Afterpay, discounts codes and sending gifts