What is your return and exchange policy during the Black Friday sale?Updated 37 minutes ago
Is your TSC order not quite what you had in mind? That's okay! We can organise an exchange, store credit or refund for you. Just a few things to note:
- All orders placed from 1 November can be exchanged or returned within 60 days from delivery.
- Items marked FINAL SALE (60% off or more) are not eligible for return or exchange. You'll see the FINAL SALE badge next to the price on these items.
- Personalised items are not eligible for return or exchange.
- Items being returned or exchanged must have proof of purchase and be unused and in clean, saleable condition with packaging and tags attached.
- Return shipping is at your own cost, unless you added Checkout+ to your order or the item is faulty. See our page on Faulty Items & Warranty.
- Approved refunds are processed back to the original payment method, excluding the cost of shipping.
- If your order included a Gift With Purchase and you choose not to return it, the RRP of the gift will be deducted from your refund.
To start your return or exchange, have your order number and the email address used to place your order handy, then hit the button below:
You're also welcome to return or exchange your item in person at one of our stores, or at our Banyo warehouse by appointment. To book a warehouse appointment, email us at [email protected].
If your item is faulty (including FINAL SALE items), please reach out to our Customer Happiness team at [email protected] before starting a return.