Change of Mind Returns & ExchangesUpdated a month ago
Is your TSC order not quite what you had in mind? That's okay! We can organise either an exchange or refund for you, just a few things to note:
- Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/ returned items are in unused and clean, saleable condition with packaging and tags attached
- Items discounted 30% or more can be returned for store credit only
- Sale products marked "Final Sale" are not eligible for a refund, exchange or store credit
- The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons
- Items being exchanged/ returned must be in unused and clean, saleable condition with packaging and tags attached
- Refunds (that are eligible) will be processed back to the original payment method within 3-5 business days
- Shipping for the return/exchange is at the customer's own cost unless the item is faulty. See our page for Faulty Items & Warranty
- We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/ refund if the item goes missing in transit
A refund will be made to the original form of payment, excluding the cost of the shipping. In the event you were eligible for free shipping on your original order and you wish to return an item/s which will bring the total order value back under the free shipping threshold ($120), the shipping cost ($9.95) will be deducted from the refund.
For any exchanges, once we have received your item/items back at our warehouse and it has passed our quality control checks, we would be more than happy to process your exchange. At this point a $9.95 invoice will be sent to you, this is to cover the shipping of getting the 2nd item out to you.
Inside your return, please include your name, order number and preferred refund, exchange or store credit. Please ship the item you're returning or exchanging here:
The Somewhere Co
2/60 Wentworth Place
BANYO 4014
Alternatively, you're more than welcome to return/exchange the item at one of our stores, or at our warehouse by appointment - email [email protected] to arrange an appointment at our warehouse, located in Banyo, Brisbane.