Change of Mind Returns & ExchangesUpdated 15 days ago
Please keep in mind.. we have slightly altered our Change of Mind Policies during our TSC Festival! You can find all you need to know here: TSC Festival Help Centre
Is your TSC order not quite what you had in mind? That's okay! We can organise either an exchange or refund for you, just a few things to note:
- We can exchange/refund orders up to 30 days after you have received your order
- The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons
- Items being exchanged/returned must be in unused and clean, saleable condition with packaging and tags attached
- Shipping for the return/exchange is at the customer's own cost unless the item is faulty
- We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/refund if the item goes missing in transit
A refund will be made to the original form of payment, excluding the cost of the shipping. In the event you were eligible for free shipping on your original order and you wish to return an item/s which will bring the total order value back under the free shipping threshold ($100), the shipping cost ($9.95) will be deducted from the refund.
Please ship the item you're returning or exchanging here:
The Somewhere Co
2/11 Guardhouse Rd
Alternatively, you're more than welcome to return/exchange the item at one of our stores, or at our warehouse by appointment - email [email protected] to arrange an appointment at our warehouse, located in Banyo, Brisbane.