Not completely in love with your order? No worries at all, we've got you covered.

RETURNSNot completely in love with your order? No worries at all, we&apos;ve got you covered. We&apos;re happy to help with an exchange, store credit, or refund. Have your order number and the email address used to place your order handy, then hit the button below to get started:<a href="https://thesomewhereco.com/apps/redo/returns-portal/login?referralId=6a13c7c4334b7533a8f6096e" target="_blank" rel="noopener noreferrer">START YOUR RETURN</a>A few things to keep in mind:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Items marked as final sale or personalised are not eligible for return or exchange.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Returns and exchanges must be initiated within 30 days of delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">All returned or exchanged items must be unused, in clean and saleable condition, with original packaging and tags attached, along with proof of purchase.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Return shipping costs are at the customer&apos;s expense, unless you have opted in to Checkout+ or the item is faulty. For faulty items, please visit our Faulty Items and Warranty page.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Approved refunds are processed to the original payment method within 3-5 business days, excluding any shipping costs.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">If your order included a Gift With Purchase and you choose not to return it, the RRP of the gift will be deducted from your refund.</li></ul><hr>What is Checkout+?At checkout, you have the option to opt in to Checkout+, which covers return shipping and shipping insurance on your order.When coverage is selected, a return label is included with your order at no additional cost at the point of return. Your order is also protected against loss or damage in transit.If you choose not to add coverage, returns are still available to you. The cost of the return label will be at your expense.All returns are subject to our Return Policy.Return OptionsChoose how you would like your return resolved. Both options are available through the portal.Instant RefundOnce Australia Post scans your return package, your refund is processed instantly. No waiting for the item to arrive back with us, as long as it is on its way back to us within 7 days of initiating your return.ExchangeSelect the item you would like in the portal. Your exchange order is dispatched as soon as Australia Post registers the first scan on your return. No need to wait for it to reach us first.<hr>Other Ways to ReturnYou are also welcome to return or exchange your item in person at one of our stores. Our team would love to see you:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><a href="https://help.thesomewhereco.com/en-US/indooroopilly-qld-273286">Indooroopilly, Brisbane</a></li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><a href="https://help.thesomewhereco.com/en-US/karrinyup-wa-273289">Karrinyup, Perth</a></li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><a href="https://help.thesomewhereco.com/en-US/fitzroy-vic-273287">Fitzroy, Melbourne</a></li></ul>You can also return your order via appointment at our warehouse in Banyo, Brisbane. Please contact our customer service team to arrange an appointment time.<hr>Faulty or Incorrect ItemsFor faulty items, please reach out to our Customer Service team at <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> before initiating a return.For more information, head to our <a href="https://help.thesomewhereco.com/en-US/faulty-items-and-our-warranty-278997">Help Centre</a>.<hr>Contact UsStill have questions or need a hand lodging your return? Our Customer Service team is here to help. Reach out at <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> and we will get back to you as soon as we can.

Returns & Exchanges

We offer a 3-month warranty on TSC items.

<div>We offer a 3-month warranty on TSC items. If there&apos;s a fault with your product, please send us an email with your order number as well as all the details including photos. Please email us at:&#xA0;<a href="mailto:help@thesomewhereco.com" target="_blank">help@thesomewhereco.com</a>&#xA0; If your item is within our warranty timeframe, you have proof of purchase and the item is deemed faulty, we will organise either a replacement part if possible, a full replacement of the item or a refund if you prefer. Please note, refunds will only be processed back to the original payment method used.&#xA0; If you used a gift card, the funds will be returned to the gift card. If your item was a gift, we do require as much information as possible e.g. A receipt or proof of purchase, order number, or name of the person who placed the order. We may not be able to help you if we don&apos;t have this information, but we will do our best.</div> <div>If your item was purchased from a stockist of The Somewhere Co, they will take care of your exchange / refund. Please reach out to them directly.</div> <div>Thanks for your patience while we get this fixed up for you!</div><div> </div><h3 id> </h3>

Faulty Items and Our Warranty

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The Somewhere Co AU

All the details on returns, exchanges & faulty items

Returns, Exchanges and Faulty Items

Help! There's a Problem With My Order