Start Your Return HereUpdated 6 days ago
Is your TSC order not quite what you had in mind? That's okay! We can organise either an exchange or refund for you, using the instructions below:
Before you process your return, just a few things to note:
- Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/returned items are in unused and clean, saleable condition with packaging and tags attached
- Items discounted 30% or more can be returned for store credit only
- Sale products marked "Final Sale" are not eligible for a refund, exchange or store credit
- The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons
- Items being exchanged/ returned must be in unused and clean, saleable condition with packaging and tags attached
- Shipping for the return/exchange is at the customer's own cost ($14.95) unless the item is faulty. See our page for Faulty Items & Warranty
- Refunds (that are eligible) will be processed back to the original payment method within 3-5 business days
To begin the return process, make sure you have your order number and the email used to place the order handy!
Please note, return labels generated through Australia Post will be calculated and charged at the time the label is generated ($14.95). If your item is faulty, please reach out to our customer happiness team on [email protected].