You'll receive an email once your goodies hit the road, it will contain your tracking details and a handy link to your tracking.

<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You will receive an order confirmation email once you place your order. You&apos;ll then receive another email once your goodies hit the road, that one will contain your tracking details and a handy link to your tracking. Can&apos;t find the email? Make sure to check your junk as we may be hiding in there.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Still can&apos;t find it? Reach out to our&#xA0;Customer Happiness Team&#xA0;<a href="https://thesomewhereco.com/pages/contact-us">here</a><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">, we&apos;d be happy to help!

How Do I Track My Order?

What to do if you're order is taking longer than you had expected...

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Damn snail mail! Unfortunately, once a parcel leaves our warehouse there isn&apos;t much we can do to speed up the process. Once it is in the hands of the posties, sometimes there can be delays due to hiccups along the way - think bad weather or train derailments.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please keep an eye on your tracking, if there has been a considerable delay please reach out to Aus Post or SEKO directly, they can often provide you with more information on their platform than we can.&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are still experiencing lengthy delays, please email us at <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a>&#xA0;

Why is Shipping Taking So Long?

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">I&apos;m sorry to hear that you haven&apos;t received your order yet! I know how frustrating it is when you&apos;re desperately waiting for your goodies and they&apos;re MIA!&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> We ship with signature on delivery to ensure the safe and secure delivery of your parcels, so this should not be happening unless you have opted for authority to leave. Sometimes, couriers can leave parcels in obscure places, so make sure you&apos;ve checked everywhere on your property, and even with your neighbours too.</div> </div>Please contact us <a href="https://thesomewhereco.com/pages/contact-us">here</a> and<strong style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; font-weight: 700; font-family: Slate, sans-serif; font-style: normal; letter-spacing: normal; color: rgb(59, 97, 69); font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;let us know your name &amp; order number, and our customer service superstars will get in touch with our delivery partner.&#xA0;Please note it may take 24 hours to receive a response from our delivery partner, but we will try our best to get this resolved quick sticks!&#xA0;

My Order Says Delivered but I Can't Find It Anywhere!

Oh no! There may have been an issue with your delivery address, we're sorry to hear this. Let us help you sort this out.

Oh no! There may have been an issue with your delivery address or perhaps it has been waiting at the Post Office or Depot for some time, we&apos;re sorry to hear this.&#xA0;If your package is unable to be delivered, we will contact you to organise a re-delivery at your cost.&#xA0;If we&apos;re not able to get in contact, you will be refunded the purchase cost minus the shipping charges.

My Order Is Being Returned to Sender!

Let's chat! If you reach us outside of hours, we will come back to you as soon as we can ✨

Need some help? Send us an email - we'd love to hear from you!

Go on, give us a call! We're a friendly bunch!

The Somewhere Co AU

Information on tracking your order and delivery issues

Order Tracking

Give me all the Black Friday sale details!

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What is your return and exchange policy during the Black Friday sale?

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Everything you need to know about our Gift with Purchase!