Everything you need to know about our returns and exchange policy.

<p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Is your TSC order not quite what you had in mind? That&apos;s okay! We can organise either an exchange or refund for you, just a few things to note:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items purchased that are not marked as final sale can be exchanged or returned within 30 days from delivery, providing the exchanged/ returned items are in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Sale products marked &quot;Final Sale&quot; are not eligible for a refund, exchange or store credit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">The Somewhere Co. does not accept returns or exchanges on earrings for hygiene reasons</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items being exchanged/ returned must&#xA0;have proof of purchase and be in unused and clean, saleable condition with packaging and tags attached</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Shipping for the return/exchange is at the customer&apos;s own cost unless the item is faulty.&#xA0;See our page for <a href="https://help.thesomewhereco.com/en-US/faulty-items-and-our-warranty-278997">Faulty Items &amp; Warranty</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Eligible refunds will be processed back to the original payment method within 3-5 business days from the date your return arrives to our warehouse,&#xA0;excluding the cost of shipping&#xA0;</li></ul>To begin the return process, make sure you have your order number and the email used to place the order handy.&#xA0;<a href="https://return.auspost.com.au/THE_SOMEWHERE_CO" rel="noopener noreferrer" target="_blank">START YOUR RETURN HERE</a> Please note, return labels generated through Australia Post&#xA0;will be calculated and&#xA0;charged at the time the label is generated. If your item is faulty, please reach out to our customer happiness team on&#xA0;<a href="mailto:hello@thesomewhereco.com">help@thesomewhereco.com</a>.&#xA0;<div data-message-author-role="assistant" data-message-id="e97591f7-5285-4eba-a3f3-4bd465512764" dir="auto">Once we have received your item/items back at our warehouse and they have passed our quality control checks, your refund will be processed. In the event you were eligible for free shipping on your original order and you wish to return an item/s which will bring the total order value back under the free shipping threshold ($150), the shipping cost ($9.95) will be deducted from the refund.</div>For any exchanges, a $9.95 invoice will be sent to you to cover the shipping of the 2nd item.&#xA0;If you are not using our returns portal, please include your name, order number and preferred refund, exchange or store credit inside your package (skip this step if using our returns portal - it will do this for you!). Please ship the item you&apos;re returning or exchanging here:&#xA0;The Somewhere Co&#xA0;2/60 Wentworth PlaceBANYO 4014<p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Alternatively, you&apos;re more than welcome to return/exchange the item at one of our stores, or at our warehouse by appointment - please email <a class="fr-strong" href="mailto:help@thesomewhereco.com" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; background-color: transparent;">help@thesomewhereco.com</a> to arrange an appointment at our warehouse, located in Banyo, Brisbane.&#xA0;

Change of Mind Returns & Exchanges

Have you read our returns and exchange policy and you are ready to start your return? Let's get started.

<p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Is your TSC order not quite what you had in mind? That&apos;s okay! We can organise either an exchange or refund for you, using the instructions below:Before you process your return, just a few things to note:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/returned items are in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items discounted 30% or more can be returned for store credit only</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Sale products marked &quot;Final Sale&quot; are not eligible for a refund, exchange or store credit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items being exchanged/ returned must be in unused and clean, saleable condition with packaging and tags attached</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Shipping for the return/exchange is at the customer&apos;s own cost ($14.95) unless the item is faulty. See our page for <a href="https://help.thesomewhereco.com/en-US/faulty-items-and-our-warranty-278997">Faulty Items &amp; Warranty</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Refunds (that are eligible) will be processed back to the original payment method within 3-5 business days</li></ul>To begin the return process, make sure you have your order number and the email used to place the order handy! <p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; outline: none !important; margin-left: 20px;"><a href="https://return.auspost.com.au/THE_SOMEWHERE_CO" rel="noopener noreferrer" target="_blank">START YOUR RETURN HERE</a>Please note, return labels generated through Australia Post&#xA0;will be calculated and&#xA0;charged at the time the label is generated ($14.95). If your item is faulty, please reach out to our customer happiness team on&#xA0;<a href="mailto:hello@thesomewhereco.com">help@thesomewhereco.com</a>.&#xA0;<h3 id="isPasted"> </h3>

Start Your Return Here

We offer a 3-month warranty on TSC items. If there's a fault with your product, please send us an email with your order number as well as all the details including photos. Please email us at: help@thesomewhereco.com  If your item is within our warran

We offer a 3-month warranty on TSC items. If there&apos;s a fault with your product, please send us an email with your order number as well as all the details including photos.&#xA0;Please email us at: <a href="mailto:help@thesomewhereco.com"></a><a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> &#xA0; If your item is within our warranty timeframe, you have proof of purchase and the item is deemed faulty, we will organise either a replacement part if possible, a full replacement of the item or a refund if you prefer.&#xA0;Please note, refunds will only be processed back to the original payment method used. If you used a gift card, the funds will be returned to the gift card.&#xA0; If your item was a gift, we do require as much information as possible e.g. A receipt or proof of purchase, order number, or name of the person who placed the order. We may not be able to help you if we don&apos;t have this information, but we will do our best.&#xA0;If your item was purchased from a stockist of The Somewhere Co, they will take care of your exchange / refund. Please reach out to them directly.&#xA0;Thanks for your patience while we get this fixed up for you!&#xA0; <h3 id>&#xA0;</h3>

Faulty Items and Our Warranty

Oh no - something has happened to your TSC item and you need a spare part - we get it!. Need a replacement satchel strap, rug strap, straw, lid, or water bottle silicone bumper?  You can shop all of our spare parts HEREIf you're chasing any other spa

Oh no - something has happened to your TSC item and you need a spare part - we get it! Need a replacement satchel strap, rug strap, straw, lid, or water bottle silicone bumper? &#xA0;You can shop all of our spare parts <a href="https://thesomewhereco.com/collections/spare-parts-accessories" rel="noopener noreferrer" target="_blank">HERE</a> If you&apos;re chasing any other spare part or if&#xA0;your item is faulty and in our 3 month warranty period, please email us at <a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> with a photo of the item you are looking for, plus your original order number.&#xA0;We would love to see if we can sort this out for you!&#xA0;

TSC Spare Parts

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The Somewhere Co AU

All the details on returns, exchanges & faulty items

Returns, Exchanges and Faulty Items

Change of Mind Returns & Exchanges

Start Your Return Here

Faulty Items and Our Warranty

TSC Spare Parts